Session expired (supplier portal)
Open Vendor Portal → Expired in Thermal →
What it's for
Session expired is what a vendor sees when their supplier-portal session has run out. It exists so an expired session reads as "get a new link" rather than as being locked out.
Your vendors reach it automatically when a session lapses. The route is
/vendor-portal/expired.
Tabs
The page has no tabs. It is a message and a way back in.
Panels and controls
- The message states the session has expired. Nothing has been revoked and no work has been lost.
- Request a new sign-in link sends a fresh one to the email on the vendor's record. Supplier-portal access uses links rather than passwords, which is why an expired session is self-service rather than a support call.
- There is nothing else on the page by design.
If a vendor reports not receiving the link, the question to ask is whether the address on their record is the one they actually read — portal access follows the email your office recorded against them.
What it accepts
| Field | Format | Required | Rule |
|---|---|---|---|
| Vendor email | An email address | Yes, to request a link | The link goes to the address on their vendor record |
How to configure it
- Vendor portal settings decide how long a session lasts.
- The email on the vendor or subcontractor record is what a sign-in link goes to.
- Branding settings decide how the page looks.
Who can see it
This screen is part of the supplier portal. It is reached by a vendor whose session has expired.
It is not part of the office app. Your staff can resend a portal invite from Vendor portal.