ReferenceGetting around

Help

Open Help in Thermal →

What it's for

Help is where you go when you want to know how something works. It gathers the product's guides and reference material in one place, searchable, so a question does not have to become a support ticket.

Reach it from Help in the app, at /help.

Tabs

The page has no tabs. Search is the primary control; the material is grouped below it.

Panels and controls

  • Search looks across the guides and reference pages. Searching what you would say out loud generally works better than searching for the product's own name for a thing.
  • The guides are task-shaped: how to book a job, how to set up an agreement, how to run an inspection. They are organised by role, so a dispatcher's material and an owner's material are not mixed together.
  • The reference is screen-shaped: one page per screen, covering its tabs, its panels, what it accepts, and who can see it. It is the material you reach for mid-task rather than while learning.
  • Links out go to the full documentation site, where the same material lives alongside the changelog and the roadmap.

What it accepts

FieldFormatRequiredRule
SearchFree textNoPlain words work better than product jargon

How to configure it

Nothing in Settings changes how this screen behaves. The material it shows is the same for every shop.

Who can see it

This is a public page. Anyone can open it, signed in or not — which is deliberate, because the most common time to need help is before you have worked out how to get somewhere.

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